Call Center Representative / Life Insurance & Annuities

DXC Technology • Nashville, TN

2d

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. We are seeking a customer-focused Life & Annuities Call Center Support Representative to provide service and support to customers with existing insurance policies. In this role, you will handle inbound calls, respond to policy-related inquiries, process transactions, and deliver a high-quality customer experience while supporting our insurance clients.

Requirements

• High School Diploma required (verification will be requested during the background check).
• 1–2 years of experience in Life Insurance and/or Annuities.
• Prior call center experience required (this is a high-volume customer service environment).
• Basic understanding of insurance products and related operations, including claims, underwriting, administration, and marketing.
• Excellent verbal and written communication skills.
• Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics.
• Strong listening skills with the ability to clearly explain information and solutions to customers.
• Ability to work in a fast-paced, dynamic environment while maintaining a professional customer-focused approach.
• Proven ability to collaborate effectively in a team environment.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage stress and maintain performance under pressure.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.
• Basic math and analytical capabilities.

Responsibilities

• Provide customer service to Life Insurance and Annuities policyholders by responding to inquiries via telephone regarding insurance products, policy benefits, and financial service offerings.
• Research and resolve customer requests related to policy details such as claims status, policy provisions, account values, and general procedures.
• Process transactions, including fund transfers, and route requests for policy changes or updates to the appropriate departments.
• Efficiently navigate multiple internal systems to access customer information and provide accurate and timely responses.
• Maintain and strengthen relationships between customers and our insurance clients by delivering professional and high-quality service.
• Support special campaigns or outreach initiatives when needed or requested by customers.
• Consistently demonstrate strong verbal communication, interpersonal skills, and a commitment to quality service while meeting call center performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED