Call Center Representative I- Temporary

Northrop Grumman Federal Credi • Palmdale, CA

379d • $40,144 - $56,202

About The Position

The Call Center Representative I position at Northrop Grumman Federal Credit Union (NGFCU) is an entry-level role focused on providing exceptional phone support to members. The representative will assist with inquiries related to credit union products and services, process member transactions, and ensure compliance with policies and procedures. This role is essential in helping members achieve their financial goals while fostering a culture of inclusion and teamwork within the organization.

Requirements

• High School Diploma or GED required.
• At least one year of experience working in a financial institution, demonstrating success in Teller functions.
• Basic knowledge of Teller functions, new accounts, and member service and loan products.
• Strong verbal and written communication skills.
• Experience processing monetary transactions with attention to detail.
• Proven customer service and analytical capabilities.

Nice To Haves

• Experience in a call center environment.
• Familiarity with financial products and services.

Responsibilities

• Provide phone support to members calling the call center.
• Counsel new and existing members regarding various credit union products and services.
• Perform assigned teller tasks associated with processing member transactions.
• Assist members with inquiries, processing mail, wire processing, and authorized account changes.
• Help members open new accounts and stay current with applicable policies and procedures.

Benefits

• Competitive hourly wage ranging from $19.30 to $27.02 based on experience.
• Opportunities for career advancement within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED