Call Center Representative I (Spanish or Arabic Speaking preferred)

Neighborhood Healthcare • Escondido, CA

148d • $21 - $23 • Remote

About The Position

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families. This is a 3-month Temporary Role with potential for extension. The position will have an option of remote work (in San Diego County or Riverside County) once on-site training is completed.

Requirements

• One year of Customer Service experience preferred
• High School Diploma or GED
• Arabic/English bilingual preferred
• Spanish/English bilingual preferred

Responsibilities

• Respond to patient inquiries and provide information about services.
• Schedule appointments for patients and guide them through the healthcare process.
• Create a positive experience for patients and their families through exceptional communication.
• Collaborate with team members to ensure quality care and service delivery.

Benefits

• Competitive salary ranging from $21.00 to $23.25 per hour, depending on experience.
• Opportunities for career growth and professional development.
• Supportive and inclusive work culture promoting teamwork and work-life balance.

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees