Call Center Representative - Healthcare - Remote US
About The Position
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development. SummaryAs a Call Center Representative – Healthcare at Gainwell, you will support members by delivering high-quality customer service in a fast-paced, high-volume environment. You will handle inbound calls, resolve inquiries, and ensure accurate documentation while helping improve access to critical healthcare services. This role is ideal for individuals who thrive in structured environments, enjoy helping others, and can manage multiple tasks efficiently.
Requirements
- 2+ years of call center or customer service experience, preferably in a high-volume environment
- Experience supporting Medicaid, healthcare, or claims-related inquiries
- Strong verbal and written communication skills with a focus on professionalism and empathy
- Ability to multitask, navigate multiple systems, and document while on live calls
- Basic proficiency with Microsoft Office and computer systems
- 100% work from home (remote) position (must reside in Idaho)
- Scheduled 8-hour shifts between 7:00 AM – 7:00 PM MST, Monday–Friday
- High-volume call environment requiring extended periods on the phone
- Full-time (40 hours/week) with structured training and onboarding
- Video camera required during interviews and initial training
- Minimum internet requirement: 24 Mbps download / 8 Mbps upload
Responsibilities
- Handle high-volume inbound calls from members, providers, and stakeholders
- Resolve inquiries related to healthcare services, eligibility, and claims, escalating complex cases as needed
- Accurately document interactions in systems while maintaining quality and compliance standards
- Meet or exceed performance metrics, including call quality, productivity, and attendance
- Collaborate with team members and leadership to improve processes and enhance the customer experience
Benefits
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
