Atrius Health-posted about 1 year ago
$48,360 - $52,000/Yr
Part-time • Entry Level
Remote • Norwood, MA
10,001+ employees
Ambulatory Health Care Services

The Call Center Representative position at Atrius Health is a part-time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction.

  • Receive incoming calls and assist patients with appointment management and inquiries.
  • Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship.
  • Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively.
  • Communicate clearly and professionally with patients to improve access and understanding of their care.
  • Handle a minimum of 70 calls a day while maintaining a high level of service.
  • A minimum of one year in a clinical or customer service setting preferred.
  • Experience with electronic medical records (EMR) and EPIC or other registration systems required.
  • Strong computer skills, including proficiency in word processing and spreadsheet programs.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and manage time effectively.
  • Working knowledge of patient-related documents preferred.
  • A bachelor's or other non-clinical degree combined with an interest in healthcare.
  • Up to 8% company retirement contribution
  • Generous Paid Time Off
  • 10 paid holidays
  • Paid professional development
  • Generous health and welfare benefit package
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Vision insurance
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