Call Center Representative (Flexible Schedule)

MassMarkets • Killeen, TX

97d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're expanding our team and looking for motivated Call Center Representatives to join us! In this role, you'll handle inbound calls and guide customers through the sales process, helping them discover new products and services while delivering exceptional support. This is a great opportunity to develop your customer service and sales skills in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options.

Requirements

• Must be 18 years or older
• High school diploma or equivalent required
• Strong communication and organizational skills
• Typing speed of at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with strong time management skills
• Ability to troubleshoot, resolve issues, and follow up with customers
• Strong problem-solving and conflict resolution abilities
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask and work independently
• Team player with a collaborative attitude
• Comfortable working in a fast-paced, evolving environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Responsibilities

• Respond to inbound and outbound calls in a friendly, timely, and professional manner
• Resolve customer inquiries effectively, aiming for first-call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document interactions and process claims in internal systems
• Engage customers in solution-focused conversations to identify the best options
• Use training resources and scripts to provide accurate information and support
• Maintain confidentiality and handle sensitive data responsibly
• Escalate complex issues to the appropriate team members when necessary
• Participate in ongoing training and team meetings to stay current on updates
• Adhere to attendance and scheduling expectations

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees