Call Center Representative/Dispatcher for a growing company!

Dalcon Electric • San Jose, CA

396d • $45,760 - $54,080 • Onsite

About The Position

The Call Center Representative/Dispatcher will serve as the first point of contact for customers, vendors, and the general public, representing Dalcon Electric in a friendly and professional manner. This full-time position involves interacting with customers, scheduling leads, assisting with dispatching calls to service technicians, and providing administrative support to management.

Requirements

• Excellent spelling and grammar
• Basic typing and computer skills
• Familiarity with Microsoft Word and Excel
• Strong verbal and written communication skills
• Self-motivated
• Willingness to learn new systems

Responsibilities

• Answer phone calls and assess customer support needs
• Schedule leads and coordinate service calls
• Remain knowledgeable of company services and offerings
• Provide administrative support
• Assist in client retention efforts

Benefits

• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed