CONTINENTAL SERVICE GROUP LLC-posted 1 day ago
Full-time • Entry Level
Hybrid • Village of Fairport, NY

Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
  • Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
  • Record Maintenance – proper management & updating of system to maximize contacts
  • Skip-Tracing – to assist in locating & contacting consumers or businesses
  • Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
  • The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening.
  • The ability to work onsite three days per week and can work remotely the remaining two days.
  • Fluent in conversational English and abiity to proficiently read and write English
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
  • Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
  • Ability to obtain and maintain State Collections Licensure
  • Legally eligible to work in the United States
  • No conflicts of interest with ConServe or our Clients.
  • High School Diploma or GED
  • Prior Student Loan collection experienced preferred.
  • Willingness to work an occasional Saturday morning shift (optional)
  • Associates or Bachelor’s Degree preferred
  • Performance-based monthly bonus opportunity
  • Award-winning benefits packages
  • Flexible schedules
  • Growth opportunities
  • Repeatedly named one of the Best Places to Work in Collections
  • Two-time recipient of the Better Business Bureau’s Torch Award for Ethics
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