Call Center Representative - Debt Counselor Hybrid 2462 010226

CONTINENTAL SERVICE GROUP LLC•Cheektowaga, NY

3d•Hybrid

About The Position

For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team.

Requirements

High School Diploma or GED
The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening.
The ability to work onsite three days per week and can work remotely the remaining two days.
Fluent in conversational English and abiity to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet.
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness.
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).
Ability to obtain and maintain State Collections Licensure
US Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States.
No conflicts of interest with ConServe or our Clients.
Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Nice To Haves

Associates or Bachelor’s Degree preferred
Prior Student Loan collection experienced preferred.
Willingness to work an occasional Saturday morning shift (optional)

Responsibilities

Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment.
Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections.
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers or businesses
Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program