Call Center Representative/Clinical Recruiter 1

ALS • Purchase, NY

26d • $22 • Onsite

About The Position

ALS is a leader in the field of clinical testing with an opening for full-time Clinical Recruiter in Purchase, NY. The successful candidate will join a team that provides clinical testing services to many of the world's best-known consumer product companies. The Call Center Representative/Clinical Recruiter 1 has the following duties:

Requirements

• High school diploma or equivalent, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required: Current certificate for: Human Protections, Good Clinical Practices, Bloodborne Pathogens
• Computer skills required: Internet Software, Database (FileMaker Pro), Microsoft Office (Word, Excel), Email (Microsoft Outlook)

Nice To Haves

• high call volume experience in a call center or similar environment preferred.”

Responsibilities

• Screens panelists for clinical trials over the phone
• Schedules panelists for clinical trials
• Answers incoming phone calls in a prompt and courteous manner, taking detailed messages when necessary
• Updates panelist information in the panelist database
• Enters new panelist information sheets into panelist database
• Sends panelist information sheets to prospective panelists via mail, email and/or fax (this responsibility is shared with Supervisor of Recruiting
• Makes reminder calls to panelists
• Makes cancellation calls to panelists when needed
• Pays owed referral fee(s) to the appropriate person
• Performs Receptionist duties as needed
• Archives panelists’ applications
• Assists Supervisor of Recruiting with other tasks assigned
• Other duties as may be assigned from time to time

Benefits

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees