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The Call Center Representative/Call Agent I PD position at MemorialCare is designed to be the first reliable point of contact for Patients, Families, and Providers. The role emphasizes providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues. The position is predominantly remote after training, which requires attendance for the first two weeks from 8:30 AM to 5 PM, Monday to Friday. The representative must be available to work specific hours on Mondays, Tuesdays, Fridays, and weekends, with additional hours available as needed.