Call Center Representative (Blended)

MCI Careers•Las Cruces, NM

49d

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands. We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Minimum age of 18
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with excellent time management
Problem-solving and conflict resolution skills
Customer-focused mindset with empathy and patience
Ability to multitask and work independently
Team-oriented with a collaborative spirit
Comfortable in a dynamic, fast-paced environment

Responsibilities

Handle inbound and outbound calls with professionalism and courtesy
Resolve customer issues efficiently, aiming for first-call resolution
Research and retrieve information across systems to support customer needs
Accurately document customer interactions and process claims
Guide customers through options to find the best solutions
Use training and resources to answer questions while adhering to scripts and policies
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to the appropriate team members when necessary
Participate in training sessions and stay current on updates and procedures
Follow attendance and scheduling requirements consistently

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.