Priority Ambulance - Call Center Representative (Bilingual)

PRIORITY ONDEMAND•Indianapolis, IN

9d•Onsite

About The Position

Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Requirements

High school diploma or equivalent.
Prior experience in a healthcare AR follow-up role or call center environment.
Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
Strong communication and negotiation skills.
Knowledge of medical terminology and insurance billing.
Exceptional problem-solving and customer service skills.
Ability to work in a fast-paced and goal-oriented environment.

Nice To Haves

Bi-lingual skills & abilities are a plus
Detail-oriented and organized.
Empathetic and patient focused.
Ability to multitask and manage time effectively.
Adaptable and a quick learner.
Strong work ethic and commitment to meeting targets.

Responsibilities

Handle a portfolio of self-pay AR accounts.
Initiate outbound calls to customers to request payment and or insurance information.
Investigate claim discrepancies and resolve billing issues.
Receive inbound calls from customers.
Assist customers in understanding their medical bills and insurance coverage.
Address patient inquiries, provide payment options, and set up payment plans if necessary.
Verify insurance eligibility and coverage.
Track and document all communications and actions taken for each account.
Ensure compliance with HIPAA regulations and healthcare industry standards.
Maintain detailed and accurate records of all interactions and transactions.
Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
Perform any other related duties as assigned.