Call Center Representative - Baton Rouge, LA - Remote

Gainwell Technologies LLC • St. George, LA

89d • $29,100 - $41,600

About The Position

We’re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.

Requirements

• High School Diploma or equivalent (GED)
• 1–2 years of experience in customer service or a call center environment
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience working with Medicaid programs preferred
• Familiarity with medical claims processing or review preferred

Responsibilities

• Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
• Meet and maintain performance standards, including resolving 92% of provider calls within 3–5 minutes, as required by contract.
• Communicate professionally and efficiently with providers to resolve issues.
• Accurately log and track all call interactions in the designated call tracking system.
• Support team objectives and collaborate with coworkers to meet departmental goals.
• Demonstrate strong multitasking and information retention abilities in a high-paced environment.
• Maintain effective and professional relationships with clients, coworkers, providers, and members.
• Adhere to scheduled work hours and maintain consistent attendance.
• Uphold HIPAA compliance and ensure confidentiality of sensitive information.

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees