Call Center Representative (211 Contact Center Specialist Information and referral or Crisis)
United Way Of Connecticut•Rocky Hill, CT
465d•$43,680 - $49,920•Hybrid
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About The Position
The 211 Contact Center Specialist serves as a vital member of the team providing information and referrals to individuals seeking assistance through 211's 24/7 call centers. This role requires a patient and empathetic individual who can help callers access essential services such as rental, food, and utility assistance, while also providing emotional support to those in crisis. The specialist will document communications, problem-solve, and collaborate with local social service agencies to improve the quality of services available in Connecticut.
