Call Center Rep
About The Position
We're looking for a warm, capable, and service-oriented Customer Support Specialist to join a growing, tight-knit office team. This is a high-touch, phone-based role where you’ll be the first point of contact for clients—providing guidance, resolving inquiries, and ensuring a smooth customer experience. You’ll report directly to the department lead and will be part of a 3-person , with the possibility of long-term growth. This role is ideal for someone who understands what “good service” really means—not just answering calls, but making people feel heard and taken care of.
Requirements
- Prior call center or high-volume customer service experience preferred
- Strong phone presence and ability to stay calm and courteous under pressure
- Clear communicator with solid documentation and follow-up habits
- Service-first mindset — you care about helping people and solving their problems
- Must be able to sit at a desk all day and take phone calls consistently
Nice To Haves
- Familiarity with support ticket systems is a plus
Responsibilities
- Answer incoming calls promptly and professionally
- Provide thorough, respectful customer support across a range of topics
- Manage and respond to support tickets
- Escalate issues as needed while maintaining ownership and accountability
- Document interactions clearly and track follow-up in the system
- Participate in team meetings and contribute to a culture of excellence
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
