Call Center Rep

New Mexico Gas Co - Peoples Gas - Tampa Electric • Albuquerque, NM

3d • $43,040 - $53,800

About The Position

Are you looking to contribute to company success by using a broad range of expertise to help customers around the state? Do you like working in a fast-paced setting where your ability to solve problems can really make a difference? If that sounds like you, we'd love for you to be part of our team as a Call Center Representative. The Call Center Rep will work with our customers to provide professional and courteous customer service to New Mexico Gas users.

Requirements

• A high school diploma or GED
• 1 year of customer service or call center experience

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.
• Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.
• Maintains statistical records as needed.
• Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.
• Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED