Bally's-posted 2 months ago
Entry Level
Rock Island, IL
5,001-10,000 employees
Amusement, Gambling, and Recreation Industries

As a Call Center Rep, you will perform a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The position is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel. This position's starting wage is $15.50.

  • Enhances the guest experience by providing exceptional service.
  • Answers incoming phone calls, routing as necessary.
  • Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
  • Relays 'guest requests' to appropriate staff.
  • Ensures calls are answered promptly and in accordance to department standards.
  • Follows established emergency procedures.
  • Assists guests in fulfilling their requests - room changes, extra amenities, etc.
  • Processes and submits end-of-shift reports.
  • Contacts Housekeeping and Facilities department when guests report room issues.
  • Adheres to department and property policies and procedures.
  • Confirms reservations.
  • Verifies future reservations are correct for future arrivals.
  • Assists guests in resolving complaints.
  • Disseminates information to guests about the property and local area.
  • Maintains knowledge of property information & memorabilia.
  • Other duties as assigned.
  • Excellent customer service skills.
  • High School graduate or equivalent.
  • Excellent written and verbal communication skills.
  • Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
  • Must be able to work nights, weekends, holidays.
  • Competitive wages with annual performance reviews.
  • Comprehensive health coverage plan that includes medical, dental, and vision.
  • 401(K)/ Company Match.
  • Access Perks and Childcare discounts.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service