Call Center Rep, Second Shift, Full Time, Dispatch Center

UCHealth • Cincinnati, OH

426d

About The Position

The Call Center Representative position at UC Health involves managing emergency and non-emergency calls, utilizing computer-aided dispatch software to coordinate responses from public safety and emergency services. This role is critical in ensuring effective communication and support during emergencies, while also maintaining a high level of confidentiality and professionalism. Representatives will work in a fast-paced environment, requiring sound judgment and the ability to multitask effectively.

Requirements

• High School Diploma required, some college preferred.
• Previous emergency or security dispatch experience preferred, but not required.
• Ability to remain calm and communicate effectively under pressure.
• Ability to multitask consistently in a busy environment.
• Proficient with personal computers and Windows-based applications.
• Obtain CPR/AED certification within 1 year of hire.

Nice To Haves

• Experience in emergency dispatch or security dispatch is preferred.
• Some college education is preferred.

Responsibilities

• Determine the nature and location of calls requesting public safety, fire, medical, or other emergency services.
• Use computer aided dispatch software (CAD) to dispatch, track, and monitor appropriate responses for service.
• Receive and screen telephone and radio calls, collecting information regarding emergencies to relay to safety personnel.
• Document critical information to maintain the location and status of Public Safety units in the field.
• Exercise independent judgment to determine priorities for service response according to established procedures.
• Coordinate on-site activities of safety forces to ensure efficient support services.
• Notify and coordinate responses with outside agencies such as police, fire units, and disaster management personnel.
• Enter, update, and retrieve information from various sources, including field officers.
• Operate various communications equipment including radio consoles, telephones, and computer systems.
• Monitor alarm systems and closed circuit cameras at multiple UC Health facilities.
• Answer emergency and non-emergency calls for service and prioritize them accordingly.
• Provide assistance to other police and fire agencies as requested.
• Serve as a liaison to relay radio transmissions from field personnel to appropriate staff or agencies.
• Monitor access control systems and relay weather-related problems to appropriate personnel.
• Maintain proper documentation for all responsibilities per policy.

Benefits

• Full-time employment with a structured schedule.
• Opportunities for career growth and skill development.
• Inclusive and diverse workplace environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED