Call Center Rep - Primary Care/Dermatology

Children's National Hospital • Silver Spring, MD

305d • $36,400 - $54,204 • Onsite

About The Position

The Call Center Representative for Primary Care/Dermatology is responsible for registering and scheduling patients' appointments by telephone, utilizing the physician scheduler and departmental guidelines. The role involves communicating with parents, patients, physicians, and other staff in a courteous manner, ensuring accurate patient information is obtained and entered into the computer management system. The representative promotes a customer service environment and handles various tasks related to patient registration and scheduling.

Requirements

• High School Diploma or GED (Required)
• 1 year of experience performing patient registration and scheduling, medical insurance screening, and verification (Required)

Responsibilities

• Register and schedule patients' appointments by telephone.
• Communicate with parents, patients, physicians, and community doctors/staff courteously.
• Obtain and validate patient information from various sources.
• Ensure accurate information is entered into the computer management system.
• Provide client support to parents/guardians via phone for online registration help.
• Schedule, reschedule, and cancel appointments as needed.
• Notify parents of the need for completed insurance referral forms or pre-authorization of treatment.
• Discuss co-payment or payment in full requirements with parents.
• Complete calls accurately and timely, transferring calls as needed.
• Document authorization and information in Account Notes and fields.
• Work with insurance companies to verify insurance eligibility and coverage.
• Collect and verify demographic, PCP/referring physician, and insurance information.
• Make recommendations for internal process improvements.
• Promote safety for patients, families, visitors, and co-workers.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED