Call Center Relationship Manager

Datamark, Inc. • El Paso, TX

214d • $70,000

About The Position

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention. As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth.

Requirements

• Bachelor’s degree in business administration, communications, or a related field.
• Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role.
• Familiarity with call center operations, metrics, and best practices.
• Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
• Strong analytical skills to evaluate performance data and client feedback.
• Proven ability to resolve conflicts and manage issues with professionalism and tact.
• Ability to work collaboratively within a team-oriented environment.
• Proficiency in CRM tools and Microsoft Office applications.

Responsibilities

• Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction.
• Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements.
• Work closely with internal teams to align services with client expectations and operational capabilities.
• Regularly communicate with clients through meetings and reports to provide updates and gather feedback.
• Create and implement action plans that drive client engagement and maximize account growth.

Benefits

• Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
• Retirement Savings: Secure your future with our 401k plan.
• Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
• Time Off: Paid time off and major holidays to recharge and enjoy life.
• Disability Coverage: Short-term and long-term disability plans for added security.
• Professional Growth: Access to training and development to advance your career.
• Wellness Resources: Support for your overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree