Call Center Registered Nurse (RN)

Uhs • Sacramento, CA

287d • $45 - $55

About The Position

Heritage Oaks Hospital is part of the UHS Family of Providers which has been highly regarded as an integral part of the greater Sacramento and Northern California mental health system since 1988. Conveniently located in northern Sacramento, Heritage Oaks is a fully accredited, 125-bed acute psychiatric hospital offering a full range of individually tailored treatment services to adolescents, adults, and senior adults, including treatment for substance abuse and chemical dependency issues with drugs and alcohol. Heritage Oaks is a Medicare provider in addition to contracts with most commercial health insurance plans. We are committed to providing service excellence to all and ensuring our patients receive the optimal level of care that will be most beneficial to their health and recovery. The clinician/ nurse of the Call Center assists and directs all Outpatient Call Center employees under the supervision of the Director of Assessment and Referral as necessary. The clinician/nurse will ensure employees respond accordingly to calls by telephone with patients and referral sources, assist with crisis interventions for patients, manage the placement of patients across outpatient sites, and ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments. Helps to oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators. Responsible for coordinating with A&R to ensure they are knowledgeable of Outpatient program. Responsible for ensuring accurate data input done by call center. Schedule: M-F, 7:30am - 4pm.

Requirements

• Minimum of a Master's Degree in Psychology, Social Work, or related field, or nursing degree required.
• Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services.
• Understanding and application of Utilization Management skills required.
• History of supervising clinical staff preferred.
• Licensure by the California Board of Behavioral Sciences as an LCSW, MFT, LPCC, or Associate/Intern preferred OR Currently licensed to practice by the California State Board of Nursing.
• CPR or BLS certification.

Responsibilities

• Assist and direct all Outpatient Call Center employees under the supervision of the Director of Assessment and Referral.
• Ensure employees respond accordingly to calls by telephone with patients and referral sources.
• Assist with crisis interventions for patients.
• Manage the placement of patients across outpatient sites.
• Ensure services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments.
• Oversee the operations of the Outpatient Call Center.
• Provide timely and appropriate guidance/feedback related to the job performance of Intake Coordinators.
• Coordinate with A&R to ensure knowledge of Outpatient program.
• Ensure accurate data input done by call center.

Benefits

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries
• Education Assistance
• Challenging and rewarding work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Master's degree