Call Center Prior Authorization Representative

Mercyhealth • Baltimore, MD

100d • $22 - $37

About The Position

Join Our Team at Mercy Medical Center - Now Hiring a Financial Access Rep! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to today and join our Mercy family.

Requirements

• High School Diploma or GED.
• 2-3 years experience preferred.
• Previous experience in a Medical Office is preferred but not required.
• Ability to work independently and make decisions.
• Effective communication skills.

Responsibilities

• Work independently and make independent decisions when circumstances warrant such action.
• Effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Be flexible and possess personal integrity while functioning effectively as a team with other employees.
• Adapt to the changing needs of the organization, its patients, and the market.
• Contribute to a positive, congenial working environment.
• Enhance patient experience.

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and 'catch up' provision.
• Paid Time Off (PTO) & company paid holidays.
• Tuition reimbursement.
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program.
• Employer paid Short & Long Term Disability benefits for eligible employees.
• Voluntary Benefits.
• Discounts on auto & home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED