TCA Health-posted 3 months ago
$17 - $20/Yr
Chicago, IL
101-250 employees
Ambulatory Health Care Services

We're hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support. You'll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.

  • Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
  • Verify and update patient records, insurance, and demographics in the EHR.
  • Provide friendly, respectful service to all callers.
  • Provide basic clinic information (hours, services, providers).
  • Handle patient concerns with empathy and escalate issues appropriately.
  • Document all call activity in the EHR system.
  • Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.
  • High school diploma or equivalent required.
  • 1-2 years in call center, healthcare, or customer service setting.
  • Strong communication and multitasking skills.
  • Bilingual (Spanish/English) preferred.
  • Familiarity with EHR systems and HIPAA a plus.
  • Athena knowledge preferred.
  • Competitive pay, benefits, and a respectful, compassionate work culture.
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