Call Center Patient Service Representative

Family Health Centers of San Diego, Inc. • San Diego, CA

35d • $23 - $27

About The Position

Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues/ complaints, responding to questions, or directing patients to the appropriate area. This role may also assists the Manager of Call Center with training new staff and mentoring peers.

Requirements

• At least 1 year of experience in a call center preferred.
• At least 2 years customer service experience required OR Medical Assistant Certification/Medical Terminology course required.
• High School diploma or GED equivalent preferred.
• Medical Assistant Certification or Medical Terminology course preferred.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Bilingual English/Spanish required.
• Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
• Intermediate written and verbal communication skills.
• Knowledge of medical terminology and front office procedures preferred.

Nice To Haves

• At least 1 year of experience in a call center
• Medical Assistant Certification
• Knowledge of medical terminology and front office procedures

Responsibilities

• Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
• Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit.
• Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines.
• Performs other duties as assigned.
• Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents.
• Responsible for attending and putting into practice all staff training activities related to appointment scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees