Call Center & Patient Access Representative

Revel Staffing•Arlington Heights, IL

37d•$45,000 - $60,000

About The Position

Join a growing healthcare team dedicated to improving patient access and care coordination. The Call Center & Patient Access Representative plays a vital role as the first point of contact for patients—managing scheduling, registration, insurance verification, and delivering exceptional customer service in every interaction.

Requirements

High School Diploma or equivalent required (college coursework in healthcare or administration preferred).
MediClear or equivalent HIPAA Privacy & Security Certification required.
1–2 years of experience in a healthcare or medical office environment preferred.
Strong customer-service and communication skills—both phone and in-person.
Comfortable handling multiple tasks in a fast-paced environment.

Nice To Haves

college coursework in healthcare or administration preferred
1–2 years of experience in a healthcare or medical office environment preferred.

Responsibilities

Serve as a patient-experience advocate by providing compassionate, accurate, and timely support.
Answer a high volume of incoming calls on a multi-line system, scheduling and confirming patient appointments.
Perform patient registration, check-in, and check-out when covering the front desk.
Verify and update demographic and insurance information at each visit.
Navigate insurance portals to confirm eligibility, co-pays, and coverage details.
Collect payments for co-pays and outstanding balances; complete daily reconciliation reports.
Educate patients/guardians on required visit documentation and obtain all necessary signatures.
Coordinate closely with clinical teams to ensure seamless patient flow and care delivery.
Respond to messages, faxes, and team chats promptly and professionally.
Maintain HIPAA compliance and uphold confidentiality in all patient communications.