Call Center & Patient Access Representative (CCR/PAR)

Promise Healthcare•Champaign, IL

About The Position

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind. Be a part of a team that values excellence, equity, and community. If you're ready to lead with passion and precision, apply now to become our Call Center & Patient Access Representative (CCR/PAR) and help us make a lasting impact on the future of healthcare. The Call Center and Patient Access Representative (CCR/PAR) is mainly responsible for scheduling, answering incoming telephone calls, taking messages, making patient reminder calls, patient registration, and performing other duties normally associated with this position .

Requirements

High School Diploma required; college preferred.
One to two years' experience working in healthcare setting strongly preferred.

Nice To Haves

Bilingual (Spanish) language strongly preferred.

Responsibilities

Serves as patient experience champion and patient advocate.
Promptly answers calls and/or greets, assists, and directs patients and visitors in a pleasant and professional manner.
Responsible for patient check-in, registration, and check-out when covering the front desk.
When answering calls and covering the front desk instructs patient/guardian of documentation required for visit.
On subsequent visits, verifies demographic and billing information to ensure accuracy.
Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
When covering the front desk, patients with an explanation of all registration forms, obtain patient/guardian signatures on required consents and acknowledgements, and scan all accurately completed registration forms in the electronic health record.
Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
Assist patients with changing their primary care provider if applicable.
Is proficient working with the sliding scale program and enters eligible patients into the sliding scale program and enter all necessary information in the electronic record.
Collect and processes payment due for visit (co-pays and outstanding balances) and complete the daily cash reconciliation process.
Schedules patient appointments in accordance with criteria established by Promise Healthcare.
Performs appointment reminder calls.
Manages a large volume of incoming calls on a multi-line phone system.
Handles all calls politely and professionally and refers calls to the appropriate staff member when required.
Communicates and coordinates with providers and/or clinical staff to ensure timely patient care.
Records and relays messages to the appropriate staff member.
Performs other duties as assigned.
Responds to phone calls, messages, faxes, team chats, and emails.