Call Center Outbound Business Account Representative
About The Position
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Join Sparklight’s Business Sales Team as an Outbound Business Account Representative and unlock your sales potential! In this role, you will connect with small and mid-sized businesses and show them the value that switching to Sparklight's broadband, phone, and cable services can bring. You can be assured that your sales will have a positive impact on local companies by ensuring a small business owner's internet keeps them connected during client pitches, allowing hotels to check guests in for the best possible experience, and more.
Requirements
- A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.
- Previous outbound telemarketing experience in a call center is preferred.
- We are looking for outgoing individuals!
- Be able to direct conversations and close sales.
- We value your experience in addition to education.
- We are looking for three to six months of related experience and/or training.
Nice To Haves
- We would prefer candidates with an Associate's degree or higher.
Responsibilities
- Following up with our current customers to make sure they are happy with their current services.
- Upsell services by asking discovery questions and presenting additional options that may better fit their needs.
- Making outbound calls to connect with potential business customers to present Sparklight’s communication packages.
- Providing high level customer service by ensuring all customer data is entered accurately into the SalesForce system.
- Use your learned expertise of Sparklight's products to assist our customers with their questions about our services.
- Help show why switching to Sparklight is the best choice.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
