Yale-New Haven Health-posted 2 months ago
Bridgeport, CT
5,001-10,000 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Provide the 24X7 communication link between physicians, hospital personnel, patients and visitors. Associate utilizes an internal and external communications network including computer systems for patient information, answering service, on call, and directory, computerized attendant console and paging terminal. Responsibilities include the processing of incoming and outgoing phone calls, physician answering service calls, processing all Emergency Life Safety codes, monitoring and reporting alarms, and paging via voice and radio paging systems. Typing and retrieving messages from computers. Must be flexible to work week days, evenings, night, weekends and holiday shifts if needed. Must be able to support all Health System locations including YNHH, BH and GH.

  • Processes Emergency Life Safety Codes
  • Answers code line on first ring and pages appropriate personnel according to department policy and procedure with no exceptions.
  • Completes code procedure within 30 seconds and documents codes as instructed.
  • Answers and accurately processes calls, handling 60-80 calls per hour with 95-100% accuracy.
  • Documents neatly and accurately each caller's request for paging, as required.
  • Demonstrates efficient and accurate use of call processing software/hardware on a daily basis.
  • Makes audio pages and announcements correctly and professionally.
  • Processes calls according to established procedures within 15-30 seconds.
  • Demonstrates positive peer and customer relations skills, maintaining professionalism under duress.
  • Exhibits reliable, professional and ethical work habits contributing to a positive work environment.
  • Manages pagers utilizing vendor portal to execute exchanges and updates databases with relevant information.
  • Maintains on-call schedules of hospital personnel with 100% accuracy.
  • High School Graduate or GED required.
  • Experience utilizing computers in an office environment required.
  • Experience answering telephones in a high call volume environment preferred.
  • Knowledge of Cisco and Spok software preferred.
  • Ability to type at least 35 WPM.
  • Excellent decision-making ability along with excellent customer service skills.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service