Call Center Operator

Intralot SA-posted 2 months ago
Entry Level
Strongsville, OH
1,001-5,000 employees
Publishing Industries
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Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends.

  • Manages (inbound/outbound) phone calls from Lottery retailers
  • Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
  • Dispatch technicians as appropriate for on-site repairs
  • High school diploma or equivalent training and experience
  • One (1) year prior related customer service experience, preferably in a technical call center environment
  • Call tracking system experience preferred
  • Knowledge of tracking software
  • Technical customer service skills
  • Strong analytic skills
  • Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Strong verbal and written communication skills
  • Understanding of help desk operations, tools, methodologies and processes
  • Medical, Dental & Vision Insurance
  • 6% 401k Match
  • Paid Holidays & Vacation
  • Paid Sick, Short/Long Term Disability
  • Tuition Reimbursement
  • Employee Assistance Program
  • Maternity/Paternity Leave
  • Discount Programs
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