CALL CENTER OPERATOR

Sun Life Health • Casa Grande, AZ

1d • Onsite

About The Position

We
re looking for a Call Center Operator to do more than answer calls
they schedule appointments, assist patients, and support providers every day. This role involves connecting, scheduling, and caring for patients across Family Practice, Pediatrics, and OB/GYN. The operator will also assist patients with portal registration, refill requests, and general questions, route calls, take messages, and provide personalized support to patients and providers. Ensuring accurate patient information and maintaining HIPAA compliance are also key aspects of the role, as is supporting staff with scheduling overflow and special patient needs. This position is ideal for someone who enjoys helping patients and serving as a friendly, reliable link between patients and providers.

Requirements

• Comfortable using multi-line phone systems
• Computer literate
• Organized
• Able to thrive in a fast-paced environment
• High School diploma or equivalent
• Experience using multi-line phone systems

Nice To Haves

• Bilingual (English/Spanish) preferred

Responsibilities

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

Benefits

• Great Company Culture supportive, collaborative team
• Work/Life Balance work stays at work!
• Time Off 2 weeks PTO, 10 paid holidays, and sick time
• Health Benefits medical (HSA/FSA), dental, vision, life, short- & long-term disability
• Future Planning 403(b) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees