Call Center Operator

INflow Federal • Bethesda, MD

7d

About The Position

At INflow Federal, we’re not just building infrastructure—we’re shaping the future of national defense. We design and engineer secure, intelligent systems that empower mission success through the seamless integration of human insight and machine capability. With deep roots in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics, AI/ML, and data-driven decision-making at scale. Every project is an opportunity to tackle complexity head-on and build solutions that make a real-world impact. Join INflow and help lead the charge toward a smarter, more connected defense landscape. About This Position: The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year. At INflow Federal, your work is more than a job - it’s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference.

Requirements

• Two (2) years of experience as a call center operator, preferably in the medical industry.
• High school diploma or or associate degree.
• Must be able to obtain a Public Trust
• Must have valid driver’s license and transportation.
• Candidate must have the ability to lift up to 50 lbs.
• Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
• Citizenship Requirements Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.

Nice To Haves

• Knowledge of SPOK and Avaya platform preferred.
• Strong verbal and written communication skills.
• Computer-telephony integration experience is preferred.

Responsibilities

• Experience in a call center that is focused on inbound call processing.
• Answer phones and provide support to customers
• Customer service skills are required
• Ability to follow a call script to respond to foundational questions/concerns
• Manage inbound calls to ensure effective and timely resolution of customer issues
• Maintain and update call records

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED