CALL CENTER OPERATOR

Compass Group-posted 4 months ago
$17 - $19/Yr
Part-time • Entry Level
Lyndhurst, OH
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

We have several openings for a part-time CALL CENTER OPERATOR position at Cleveland Clinic - Hillcrest. The position involves securing patient meal selections and special requests via telephone or face-to-face interactions. The role is part-time with potential to grow into a full-time position, with shifts available from 11:30 AM to 7:30 PM, 12 PM to 8 PM, 1 PM to 7:30 PM, and 3:30 PM to 7:30 PM.

  • Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
  • Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
  • Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
  • Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
  • Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
  • Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
  • Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
  • Performs other duties as assigned.
  • Some call center/food service experience.
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Hospital Indemnity Insurance
  • Legal Services
  • Choice Auto and Home Program
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Call Center Resume Examples
•
Call Center Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service