Compass Group USA-posted 4 months ago
$17 - $19/Yr
Part-time • Entry Level
Mayfield Heights, OH
5,001-10,000 employees
Food Services and Drinking Places

Morrison Healthcare has several openings for a part-time CALL CENTER OPERATOR position located at Cleveland Clinic - Hillcrest. The role involves securing patient meal selections and special requests via telephone or face-to-face interactions. The position offers part-time hours with the potential to grow into a full-time role. Shifts available include 11:30-7:30pm, 12-8pm, 1-7:30pm, and 3:30-7:30pm.

  • Follows proper telephone etiquette and procedures with patients, visitors, and healthcare professionals.
  • Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences.
  • Responsive to patients' needs at all times and resolves patient concerns or complaints immediately.
  • Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met.
  • Interacts with nursing to ensure patients' diet prescriptions are accurate.
  • Adheres to facility confidentiality and patients' rights policy as outlined in HIPAA policies and procedures.
  • Complies with federal, state, and local health and sanitation regulations.
  • Follows HACCP guidelines when assembling and distributing food supplies.
  • Completes all daily, weekly, or monthly reports as outlined in corporate policies and procedures.
  • Performs other duties as assigned.
  • Some call center or food service experience.
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
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