Call Center Operator - PBX

Kettering Health Network-posted 3 days ago
Part-time • Entry Level
Onsite • Kettering, OH
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

  • Answer and complete telephone, pager and other communications efficiently
  • Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
  • Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients’ families, and other members of the community) with excellent customer service skills.
  • Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
  • Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls.
  • Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
  • Must be available to work weekends (Friday, Saturday, Sunday).
  • Performs other duties as assigned.
  • High school diploma or equivalent required.
  • A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required.
  • Strong spoken and written communication.
  • Strong listening skills.
  • Excellent customer service.
  • Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting.
  • Skilled in computer operations with the ability to work with multiple computer software programs.
  • Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
  • Ability to problem-solve and work independently.
  • Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency.
  • Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers.
  • Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations.
  • Handles calls in a timely manner.
  • Launches emergency clinical and disaster codes within a timely manner.
  • Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties.
  • Properly follows established protocols and call scripting for call transfer, codes, and provider paging.
  • Appropriately follows department expectations for time spent in and out of the queue.
  • Live and recorded call monitoring
  • Messages sent to staff through Amion and Epic
  • HealthStream assessments
  • Call QA scoresheets
  • 1 on 1 meetings
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Call Center Resume Examples
•
Call Center Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service