Call Center Operator - Overnight

Westgate Resorts-posted 3 months ago
Full-time • Entry Level
Orlando, FL
Accommodation
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As a Call Center Operator, you will provide friendly, positive, and hospitable service to our in-house guests. You will answer, route calls, and take messages to the appropriate departments. Your responsibilities will include completing daily reports and records as required, supplying information to callers, and recording messages. You will also call back all guests who called to assure completion of their requests and maintain required records/logbooks relating to housekeeping functions, outside contracted services, or others as required. Additionally, you will be a liaison with the front desk daily for services and the VIP lists.

  • Provide friendly, positive, and hospitable service to in-house guests.
  • Answer, route calls, and take messages to the appropriate departments.
  • Complete daily reports and records as required.
  • Supply information to callers and record messages.
  • Call back all guests who called to assure completion of the request.
  • Maintain required record/logbook relating to housekeeping functions, outside contracted services, or others as required.
  • Be a liaison with front desk daily for services and the VIP lists.
  • Bilingual in Spanish preferred.
  • Occasional carrying and lifting of items up to 15 pounds.
  • Ability to work a flexible schedule to include weekends and holidays.
  • 6 months to 1 year of customer service experience in call center environment or similar preferred but not required.
  • Must have excellent communication skills and be able to read, write and speak English fluently.
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.
  • Comprehensive health benefits - medical, dental and vision.
  • Paid Time Off (PTO) - vacation, sick, and personal.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits including pregnancy, and parental leave and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.).
  • Advancement & development opportunities.
  • Community Involvement Programs.
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