Call Center Operator-Ct. Childrens Staffing Center

Aramark • Hartford, CT

276d

About The Position

The Call Center Operator provides support and customer service to all internal team members, patients, and families. The Call Center Operator provides effective communication for Connecticut Children's by performing a variety of administrative support tasks for a specified department such as: answering internal and external calls to the Call Center; answering services after hours, medical & emergency team activations, receiving internal work requests via work order systems and phone and dispatch appropriately. Receive and process patient transport requests: dispatch appropriately. Participates and communicates in emergency management activities. Perform data entry, maintain established spreadsheets for tracking purposes, and other duties as assigned. This position reports to the Resource Center Manager.

Requirements

• High School diploma or GED required
• 1 to 3 years' experience directly related to the duties and responsibilities required, or equivalent
• Experience using Microsoft operating system with beginner to intermediate skills in Word and Excel

Responsibilities

• Answer internal and external calls to the Call Center
• Answer services after hours
• Activate medical & emergency teams
• Receive internal work requests via work order systems and phone
• Dispatch appropriately
• Receive and process patient transport requests
• Participate and communicate in emergency management activities
• Perform data entry
• Maintain established spreadsheets for tracking purposes
• Follow routine verbal or written instructions
• Maintain confidentiality of information
• Gather data and compile information
• Organize resources and establish priorities
• Work collaboratively with all members of the Support Services team
• Demonstrate support for the mission, values and goals of the organization

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED