Call Center Operator (Bilingual)

Cornerstone Family Healthcare-posted 2 months ago

Part-time

Newburgh, NY

101-250 employees

Ambulatory Health Care Services

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Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY. This is NOT a remote job! The position involves providing excellent customer service, making appointments for patients, coordinating with staff, verifying patient information, and attending departmental meetings.

Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
Makes appointments for new and existing patients using the practice management system template.
Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments.
Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
Provides back-up support for patient registration as requested by management.
Attends monthly departmental meetings.
Handles other duties as assigned.

Bilingual: Fluent in Spanish
High School Diploma or High School Equivalency Diploma
Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week).

Competitive salaries
Health Benefits
Retirement plan
Paid Time Off
Sick Time
Flexible Spending
Dependent Care
Paid Holidays
Monthly incentives available

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Call Center Operator (Bilingual)

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