Call Center Operations Specialist
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As Traeger continues to grow, we are looking for a passionate team member for our BPO Vendor Management organization, who can successfully and effectively support the day-to-day operation and relationship with vendors at a global scale. As our Call Center Operations Specialist, you will understand call center metrics (Key Performance Indicators) and has work experience with CSAT and FCR as the primary performance metrics driving results and improving frontline advocate performance, across voice and non-voice channels. You will also be responsible for process mapping and process improvement and efficiency recommendations and driving action plans into results. In this role you will need to be comfortable working with raw data and conducting CSAT analysis, while articulating meaning conversations on business requirements with internal stakeholders to identify performance gaps and opportunities to ultimately define and implement action plans.
