Responsible for supervising the daily operations of the call center department including hiring, training, counseling, and scheduling staff. Assists with the issuance of comps to rated players. Assists with the coordination of receipts and cancellations of reservations. Responsible for the input of premium player comp requests and premium customer reservations. Coordinates and resolves customers inquires and complaints. Promotes outstanding customer service. Ensures staff provides Family Style Service at all times. May perform other duties as assigned.