Call Center Operations Manager - Finance Industry
EXL•Hartford, CT
6h•$65,000 - $70,000•Onsite
About The Position
We are seeking a dedicated and experienced Customer Service Inbound Call Center Operations Manager to lead our team of customer service representatives in the Transfer Agency department. In this role, you will be responsible for overseeing a team of up to 4 call center team leads, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Call Center Operations management and a commitment to fostering a positive work environment.
Requirements
- Strong leadership skills
- Deep understanding of Call Center Operations management
Nice To Haves
- Experience mentoring and managing financial services inbound call centers is a plus
Responsibilities
- Overseeing a team of up to 4 call center team leads
- Ensuring high-quality service delivery
- Ensuring compliance with industry standards
- Fostering a positive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
