Call Center Operations Manager - FEMA Seasonal
Serco•Washington, DC
419d
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About The Position
The Call Center Operations Manager for FEMA Seasonal is responsible for overseeing the daily operations of a remote call center that provides essential customer service support during disaster relief efforts. This role involves leading a team of supervisors and agents, ensuring efficient service delivery, and collaborating with FEMA to align operations with agency goals. The position is seasonal, with an initial assignment of approximately 120 days, and may be extended based on future needs.
