Call Center Operations Manager - Baltimore Police Department
City of Baltimore•Baltimore, MD
376d•$70,338 - $112,807
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Call Center Operations Manager oversees the activities of the City of Baltimore's emergency and non-emergency call taking and dispatch section within the centralized One Call Center facility. This role is crucial for ensuring that public calls for assistance are processed efficiently and that operational goals are met. The manager directs the activities of call-taking or dispatch sections through subordinate supervisors and is responsible for maintaining high standards of service delivery in a high-pressure environment.
