Call Center Operations Management
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About The Position
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operations Management is responsible for the development and implementation of all operational strategy that ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership.
