The Call Center Operations & Dialer Administrator is responsible for transforming operational data into clear, actionable insights that directly improve call center performance, agent productivity, customer experience, and revenue outcomes. In this role, you will analyze key performance indicators, optimize dialing and lead strategies, monitor compliance, and partner with leadership to drive continuous improvement across a high-volume, outbound financial services environment. This position requires a strong analytical mindset, deep knowledge of call center KPIs, and hands-on experience working with dialer platforms, BI tools, and data visualization systems. This position is based in the corporate office located in Plantation, FL. Remote is not available.