Account Control Technology-posted 3 months ago
$65,000 - $70,000/Yr
Full-time • Manager
Houston, TX
Administrative and Support Services

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world's leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. We are seeking a highly motivated and experienced Call Center Office Manager to oversee the day-to-day operations of our Houston onsite location. This role is responsible for managing 100+ employees across both 1st party and 3rd party operations, ensuring alignment with office goals, compliance requirements, and overall business objectives. The Office Manager will serve as a key leader, driving performance, fostering employee development, and maintaining a positive, efficient workplace culture.

  • Lead and oversee all onsite employees, ensuring office goals, Client goals and expectations and KPIs are consistently met.
  • Provide strong leadership to supervisors, team leads, and front-line staff, fostering professional development and employee engagement.
  • Ensure strict adherence to compliance, regulatory standards, and company policies across all operations.
  • Manage daily operational performance, including workforce management, productivity, and quality assurance.
  • Collaborate with leadership teams across 1st party and 3rd party spaces to align strategies and share best practices.
  • Maintain clear and transparent communication with staff, peers, and executives regarding office updates, challenges, and progress toward goals.
  • Proactively identify operational risks, troubleshoot issues, and implement effective solutions.
  • Drive continuous improvement initiatives that enhance efficiency, customer satisfaction, and business results.
  • 5+ years of leadership experience in a call center or contact center environment.
  • Demonstrated success managing 100+ employees in both 1st party and/or 3rd party operations.
  • Strong understanding of compliance, regulatory standards, and risk management in call center operations.
  • Exceptional organizational and communication skills.
  • Bachelor's degree preferred; equivalent experience considered.
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service