Call Center Nurse RN - Part-Time
About The Position
Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. Positions in this function require various nurse licensure and certification based on role and grade level. Licensure includes RN, depending on grade level, with current unrestricted licensure in applicable state. Roles are responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy and recommending an appropriate level of clinical care based on clinical judgment and protocols. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. There are two schedules for this position: Schedule 1: Sunday, 10AM – 2PM CST, Monday, 7AM – 1PM CST, Tuesday, 7AM – 12PM CST, Wednesday 7AM – 12PM CST (20 hours) Schedule 2: Saturday, 10AM – 2PM CST, Monday, 1PM – 7PM CST, Tuesday, 2PM – 7PM CST, Friday, 2PM – 7PM CST You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- Associate’s degree in nursing
- Current, unrestricted RN licensure (include state specific license)
- RN licensure in the state of Illinois (To be obtained within first 3 months of hire)
- 3+ years of clinical experience
- 2+ years of experience with telephonic triage
Nice To Haves
- Bachelor's degree in nursing (BSN)
- Experience with patient scheduling/coordination
Responsibilities
- Analyzes and investigates
- Provides explanations and interpretations within area of expertise
- Uses pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigates non-standard requests and problems, with some assistance from others
- Works exclusively within a specific knowledge area
- Prioritizes and organizes own work to meet deadlines
- Provides explanations and information to others on topics within area of expertise
- Assess patient's health status and recommend care based on clinical judgment and protocols
- Identify potential care and/or provider gaps
- Coach consumers on treatment alternatives
- Coordinate services and referrals to health programs and community services
- Assesses and triage immediate health concerns
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
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What This Job Offers
Job Type
Part-time
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
