Call Center Nurse (RN-BSN) - Remote - Nov Dec 2025

MPF Federal

106d • $35

About The Position

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance.

Requirements

• 5+ Years of Recent Hands-On Acute Care RN Experience
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone-based care and multi-screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• A mission-first mindset and passion for serving military-connected communities

Nice To Haves

• Experience with behavioral health, mother-baby, and/or peds
• Past work in telehealth, triage, or call center nursing
• Familiarity with military healthcare systems or VA patients

Responsibilities

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs

Benefits

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote – Work From Home
• Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM
• Competitive compensation package including medical benefits, PTO, holiday pay and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees