Third Federal Savings And Loan-posted 4 months ago
Full-time • Entry Level
Strongsville, OH
Credit Intermediation and Related Activities

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them. At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions.

  • Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
  • Regularly contact lead prospects and develop successful lead conversion strategies
  • Meet with your direct manager on a monthly basis to discuss performance and development
  • Minimum of 1 year recent experience taking financial loan applications
  • Comfortable working with customers exclusively via phone and email
  • Strong ability to understand the callers' needs and explain financial information
  • Outstanding customer service skills
  • Excellent verbal and written communication skills, including professional grammar
  • Positive, proactive, and friendly demeanor
  • Ability to learn new programs/technology quickly
  • High School diploma or equivalent
  • Call Center experience preferred
  • Bilingual language skills preferred
  • Competitive compensation packages
  • Medical, dental, vision, and more
  • 401k match
  • 11 Bank Holidays + vacation/sick time
  • Stock Ownership Allocation
  • Exceptional culture and value system
  • Strong work/life balance
  • Growth opportunities
  • Mortgage Discount Program
  • Education Reimbursement Program
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