Call Center Mortgage Closing Representative (Hybrid)

Mphasis • Boca Raton, FL

405d • $54,080 - $54,080 • Remote

About The Position

The Call Center Mortgage Closing Representative is responsible for coordinating all aspects of the loan closing process, ensuring effective communication with clients, borrowers, and internal staff. This role requires a strong sense of urgency and excellent organizational and communication skills, as well as proficiency in handling closing documentation and compliance requirements.

Requirements

• 2+ years of Loan Closing experience dealing with high volume closing.
• Must have or be able to obtain NLMS license.
• Knowledge of HARP and Conventional loan closing documentation requirements.
• Knowledge of most recent HUD/RESPA/GFE Compliance.
• Proficient in reviewing title commitments, validating closing conditions, reviewing/balancing Closing Disclosures, and all aspects of closing document preparation.
• Must maintain the highest standard of detail.
• Good computer knowledge in a paperless environment.
• Excellent customer service and communication skills.
• Candidates must be available to work outside of normal business hours when necessary.

Nice To Haves

• High volume Conventional loan closing experience (2 years preferred).

Responsibilities

• Prepare, review and generate closing documents according to client specifications ensuring all compliance requirements are met.
• Review and approve Closing Disclosures (CD); work effectively with the designated Processor to clear any issues that may arise.
• Resolve closing issues, make system changes, and expedite corrected documents to facilitate scheduled closings.
• Ensure all closing needs are met within committed time frames.
• Assure error-free documentation prior to distribution of closing packages.
• Provide excellent customer service to internal and external clients.
• Ensure customer service surveys maintain the rating level designated by management.
• Make 15-20 outbound calls.

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees